Teshio Support
Teshio is a recipe book for growing your family’s own flavors. It runs on iPhone and iPad with iOS or iPadOS 17 or later.
Contact
For questions or bug reports, please email:
support@bigkingyo.com
When reporting a problem, it helps if you include:
- Your device model and iOS or iPadOS version
- The Teshio version (Settings > General > iPhone Storage, or iPad Storage, > Teshio)
- Which screen you were on and what you did
- Any message shown on screen (a screenshot is welcome)
Frequently asked questions
Is Teshio Pro a subscription?
No. You buy it once and keep it. You are never charged again automatically, and there is nothing to cancel. Pro can be shared with Family Sharing.
Pro stopped working after I changed devices
In the app, open Settings > Teshio Pro and tap Restore Purchases. You need to be signed in with the same Apple Account you used to buy it.
How do I move my recipes to a new device?
- iCloud sync (Pro): Turn it on to keep your recipes the same on iPhone and iPad signed in to the same Apple Account. Videos are not synced.
- With a file: On the home screen, touch and hold “All Recipes” and share it to save every recipe in one file. On the new device, open Settings > Import Recipes from File.
A recipe website won’t import
Open the page in the app’s built-in browser first, then import it. For social media posts, copy the text and use “Paste Text to Import”.
Translation doesn’t appear
Automatic translation requires iOS or iPadOS 18 or later. In the app’s Settings, check that “Translate Recipes into App Language” is turned on.
Calories are missing or too low
Calories are estimates calculated from ingredient names and amounts. In the nutrition breakdown (Pro), you can choose the right food and weight for ingredients that weren’t recognized.
A video says it isn’t on this device
Videos are not synced with iCloud because of their size. Please watch them on the device that recorded them.
iCloud sync doesn’t start
Check that your device is signed in to iCloud, then quit and reopen the app.
Can Teshio check for allergens?
No. Teshio does not identify or show foods that cause allergies. If you have allergies or dietary restrictions, always check the actual ingredients and product labels.